Shipping and Returns


Please refer to the size charts and product descriptions for each item. Since all sizes and figures are different we include model size information for you to reference.

T-Shirts and Pullovers are unisex so they run larger.  Items marked Women Tee run true to size but may vary depending on the style. 



All items are special order and final sale. There are no refunds or even exchanges at this time.

If you need assistance with a damaged item please email our support team at with the subject: damage/replacement and include your order number, picture, and name. Please allow 24 business hours for our customer service team to get back to you.  

Please note that all orders are sent to dispatch immediately after your order has been places, which means we are unable to cancel orders. Pleases note that items may ship from different facilities.  

Normal processing/shipping time is 3-5 business days. Please read carefully when choosing your shipping option at checkout. The Pure Hearted Co. is not responsible for orders lost, mishandles or misplace by UPS, FEDEX or USPS. 

If you are using PayPal, Please ensure that your shipping address is correct prior to checkout. 

Once your order has been shipped and has arrived at facility, please  refer to your tracking number and contact them directly for order updates. Orders may be shipped from different facilities.